Refund Policy
We stand behind our product with a comprehensive refund policy designed to ensure your satisfaction.
Last updated: 8/24/2025
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all first-time Premium subscribers. If you're not completely satisfied with FocusFlow AI Premium, you can request a full refund within 30 days of your initial purchase.
This guarantee applies to your first Premium subscription only. Subsequent renewals or upgrades are subject to the standard refund policy below.
2. Refund Eligibility
Eligible for Refund
- First-time Premium purchases within 30 days
- Technical issues preventing service use
- Billing errors or unauthorized charges
- Service unavailability >72 hours
- Significant feature changes affecting core functionality
Not Eligible for Refund
- Subscription renewals after initial 30-day period
- Partial month refunds (except billing errors)
- Refunds after excessive usage (>90% used)
- Terms of Service violations
- Change of mind after 30-day period
- Failure to cancel before auto-renewal
3. Refund Process
How to Request a Refund
Contact our support team at support@focusflow-ai.com
Include your account email and reason for refund request
Provide your order/transaction ID if available
Allow up to 2 business days for review
Required Information
To process your refund request, please provide:
- Account email address
- Date of purchase
- Transaction/Order ID
- Reason for refund request
- Any relevant screenshots or documentation
4. Processing Time and Method
Processing Time
Review period
1-2 business days
Processing time
3-5 business days after approval
Bank processing
5-10 business days (varies by bank)
Refund Method
Refunds will be processed through the original payment method:
Credit/Debit Cards
Refunded to the original card
Digital Wallets
Refunded to the original wallet
Bank Transfers
Refunded to the original account
5. Subscription Cancellation vs. Refund
Important Distinction
Cancelling your subscription is different from requesting a refund. Cancellation stops future billing but doesn't refund the current period.
Cancellation
- Stops automatic renewal
- Maintains access until current period ends
- No refund for remaining time
- Can be done anytime through account settings
Refund
- Returns payment for current period
- Immediately terminates service access
- Subject to eligibility criteria
- Requires manual review and approval
10. Contact Information
For refund requests or questions about this policy, contact us:
Subject Line
"Refund Request - [Your Email]"
Response Time
Within 24 hours (business days)
Phone
[Support Number] (Mon-Fri, 9 AM - 6 PM EST)
Need a Refund?
We're here to help. Contact our support team and we'll process your request quickly.
Request RefundQuestions?
Have questions about our refund policy? Our support team is ready to help clarify any doubts.
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